Shipping Policy

1. Processing Time

• Orders are typically processed within 2–5 business days.

• Custom or personalized items may take longer due to design and production time.

• Orders are not processed or shipped on weekends or holidays.

We’ll notify you via email if any delays occur.

​

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Estimated delivery times:

• Within Canada: 2–10 business days

• USA: 4–12 business days

• International: 7–21 business days

Note: Delivery times are estimates and not guaranteed. Delays may occur due to weather, customs, or postal service disruptions.

​

3. Shipping Carriers

We ship using reliable Canadian and international carriers, including:

• Canada Post

• Purolator

• UPS / FedEx (for express or bulk orders)

You will receive a tracking number by email once your order has shipped (when applicable).

​

4. International Shipping

We offer international shipping to most countries. Please be aware:

• International packages may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer.

• Customs processing can cause delays beyond our control.

Check your local customs policies before placing your order.

​

5. Lost, Delayed, or Damaged Packages

• Lost items: If your package hasn’t arrived within 30 days (domestic) or 45 days (international), please reach out so we can investigate and help resolve the issue.

• Damaged shipments: Contact us within 7 days of receiving a damaged item. Please include photos and your order number.

• Incorrect address: Orders sent to the wrong address due to customer error are not eligible for refund or free reshipping.​

​

6. Local Pickup / Delivery (if applicable)

If you offer this service:
We offer local pickup in [Your City or Area]. Select this option at checkout, and we’ll email you to schedule a convenient pickup time.