Refund Policy
At Happy Haven Prints, customer satisfaction is very important to us. Because many of our products are made to order, our refund and return policy is designed to be fair while recognizing the custom nature of our items.
1. All Sales Are Final
Due to the personalized and handmade nature of most of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
2. Damaged or Defective Items
If your order arrives damaged or with a production error, we’re happy to help!
Please contact us within 7 days of receiving your item(s) and include:
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Your order number
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Clear photos of the damage or defect
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A brief description of the issue
We will evaluate the issue and, if approved, offer a replacement or refund (at our discretion).
3. Incorrect or Missing Items
If you receive the wrong item or something is missing from your order:
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Contact us within 7 days of delivery
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Provide your order number and a photo of what you received
We’ll make it right by sending a replacement or issuing a refund for the missing item(s).
4. Non-Returnable Items
The following items are not eligible for return or refund:
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Custom or personalized products (e.g. name stickers, custom business cards)
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Digital downloads (if applicable)
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Sale or clearance items
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Orders returned without prior approval
5. Refund Processing
Approved refunds will be processed back to your original payment method. Please allow up to 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.